Effective Date: 20/04/2026
Company: Tides of Tradition
Website: www.tidesoftradition.com
Contact: info@tidesoftradition.com

Welcome to www.tidesoftradition.com. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book tickets, or interact with our services, in compliance with the EU General Data Protection Regulation (GDPR).

1. What Information We Collect

When you use our website or book tickets with us, we collect personal information to provide you with a smooth experience and manage your bookings. This may include:

• Your name, email address, phone number, and billing details
• Payment information (securely handled by payment providers)
• Information about your device and browser (such as IP address, browser type, and operating system)
• Details about how you use our website (pages visited, clicks, session duration)
• Cookies and tracking data used to improve your experience and website performance

We also use several plugins and third-party services on our website that may collect or process data, as outlined below.

2. How We Collect Your Information

We collect information in the following ways:

• You provide information when booking tickets, submitting contact forms, subscribing to updates, or contacting us directly
• We automatically collect technical and usage data when you browse the website
• Some information is collected through third-party plugins used for analytics, security, performance, and event management

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

• Performance of a contract: To process ticket bookings and manage event registrations
• Consent: When you accept cookies or opt in to receive marketing communications
• Legitimate interests: To improve our website, ensure security, and prevent fraud
• Compliance with legal obligations: Where required by law

4. How We Use Your Information

We use your data to:

• Process and manage ticket bookings and event attendance
• Respond to enquiries and customer service requests
• Improve our website performance and visitor experience
• Keep our website secure and prevent fraud or abuse
• Send updates or promotional communications only where you have provided consent

5. Third-Party Plugins and Services

Our website uses trusted third-party tools and plugins to improve functionality and performance. These may process personal data as follows:

Google Analytics

Collects anonymised usage data such as pages visited, traffic sources, and visitor behaviour to help us improve the website. Data may be transferred outside the EU with appropriate safeguards in place.

CookieYes

Stores your cookie consent preferences and anonymised IP information to help us comply with cookie regulations.

Jetpack

Provides performance monitoring, spam prevention, and security features. It may collect IP addresses, browser information, and activity logs for security and analytics purposes.

LiteSpeed Cache

Stores temporary cached versions of pages to improve website speed and performance. It does not routinely collect personal data.

LoginPress

Helps manage secure login functionality and does not collect sensitive password data.

Wordfence Security

Collects security-related information such as IP addresses, login attempts, and access logs to help protect the website against malicious activity.

Stripe Payment Gateway

Processes payments securely for ticket purchases. Payment details are handled directly by Stripe under strict security and GDPR-compliant standards. We do not store full card details.

Event Tickets by The Events Calendar

Collects attendee and booking information necessary for event registrations and ticket management.

Fluent Forms and FluentSMTP

Stores information submitted through contact and enquiry forms. This data is stored securely on our server and used only for communication and customer support purposes.

Select WP Tripadvisor Review Widgets / WP Tripadvisor Review Widgets

Displays public review content and may share your IP address with third-party review platforms when loading review content.

AIOSEO

Used for website SEO optimisation and may collect technical website performance data. It does not collect personal user data for marketing purposes.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce our agreements.

For example, booking and transaction records may be retained for up to 7 years to comply with Irish accounting and tax regulations.

You may request deletion of your personal data at any time, subject to any legal obligations requiring us to retain certain information.

7. Transfers Outside the EU

Some third-party services, such as Google Analytics, Jetpack, and Stripe, may transfer data outside the European Economic Area (EEA). We ensure that such transfers are protected by appropriate safeguards such as Standard Contractual Clauses in compliance with GDPR.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal restrictions
• Restriction: Request limits on how we process your data
• Portability: Request your data in a commonly used transferable format
• Object: Object to certain processing activities, especially direct marketing
• Automated Decisions: Request information regarding any automated decision-making

To exercise any of these rights, please contact us at info@tidesoftradition.com. We may request identity verification before processing your request.

9. Cookies and Tracking

We use cookies and similar tracking technologies to improve website functionality, analyse visitor behaviour, and manage your preferences.

Non-essential cookies are only enabled after you provide explicit consent via our cookie banner.

You can manage or withdraw your cookie consent at any time using the cookie banner on the website or through your browser settings.

10. How We Keep Your Data Safe

Your data is stored securely using industry-standard security measures including encryption, access controls, firewalls, and regular security monitoring.

We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure.

11. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant impacts on users.

12. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and notify users where required.

We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact:

Email: info@tidesoftradition.com

By using our website and services, you agree to the terms of this Privacy Policy and consent to the processing of your personal data as described herein. Where consent is required, you may withdraw it at any time by managing your cookie preferences or contacting us directly.